Our Delivery Proccess

We Deliver

At Caravana Furniture we offer easy and convenient delivery options. All our deliveries include assembly and set-up. Caravana Furniture will make sure to offer our clients the best services possible.  Assembly and set up services is something we pride ourselves in. We hire qualified personnel that will take care of you and your furniture. Furniture can be difficult to put together at times that is why Caravana Furniture has a team that will take away that headache of putting furniture together. If for any reason you do not want your merchandise to be assembled you must sign a waiver at time of delivery or pick up. After you received or picked up your furniture you have 5 days to notify Caravana furniture of any defects or missing pieces. Make sure you keep the original box since we will need to take these items in its original packaging to our warehouse to get a replacement.

FAQ

Serving Long Beach CA and surrounding cities:

Signal Hill
Lakewood
Cerritos
Los Alamitos
San Pedro
Carson
Seal Beach
Huntington Beach
Rossmoor
Lomita
Hawaiian Gardens
Paramount
Bellflower
Compton
Artesia
Cypress
Westminster
Redondo Beach
Wilmington
Downey
Lynwood
Gardena
Palos Verdes
Anaheim
Orange
Newport Beach
Irvine

and many more cities in the Los Angeles and Orange County area.
Please contact us for any more information on where we deliver.

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Most orders are available for delivery or pick up within one week. One of our representatives will contact you within 48 hours to confirm your order. If your merchandise is not available or out of stock our representative will give you a call and will give you an estimate time of arrival.  At Caravana Furniture we pride ourselves on carrying products that are available for immediate delivery or pick up therefore most of the items you find at our online store will be available for delivery or pick up between 2 to 4 days.  On occasions items must be special ordered or the demand for a particular item may be higher than anticipated resulting in delayed delivery between 4 -8 weeks, our representative will inform you right away if this may be the case.

A store representative will be contacting you either by phone or email a couple of days before your scheduled delivery to confirm your address and merchandise you’ve purchased

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You will receive a call 15 to 20 minutes before your delivery from one of our delivery associates. Make sure someone over 18yrs old is at the residence at time of delivery.
Please make sure you make us aware of any specific arrangements needed to gain access to your residence. Make sure there is a clear pathway to the room to where the furniture will be placed. Please keep room clear of any obstructions to ensure the safety of your belongings and the safety of our delivery team.

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During your delivery there is nothing you have to worry about. Our team will be there anywhere from 1 to 3 hours depending on the complexity of the delivery. Please make sure you make time to be there during those hours. Our Delivery associate will let you know an approximate time of completion.

Please make sure if there are any kids they stay away from our delivery associates. We want to ensure your safety and the safety of your love ones. Because at times big pieces of furniture have to be maneuver our delivery associates need space to work.

At Caravana Furniture we try to include as much information as possible so our clients make the best decision while buying their furniture. The client is responsible in making sure the furniture will fit in the desired space. If furniture does not fit in the desired space,  it is not the responsibility of Caravana Furniture to take this product back. At this point if client must return furniture, there will be a restocking fee of 30% not including the delivery.  If in any circumstances the space is very narrow and the piece of furniture will not fit through a door or hallway the client will have to sign a waver to lift any liability on the damage of the furniture while trying to bring it into the house.

 

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If you need to change delivery date please contact Caravana Furniture the day before your scheduled delivery to reschedule. If our deliver team arrives and you are not available for delivery of your merchandise and our delivery team has to return for a second time you must reschedule for a different day and pay a $40 fee.

Please make sure you call us as soon as you know you will not be available for the delivery of your furniture.

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Yes customers can pick up their order at 975 Long Beach Blvd.Long Beach, CA 90813. A representative will contact you by phone or email to inform you when your order is available for pick up.
If your items required assembly you can either request assembly of your item by our team or opt out of assembly. If your item needs assembly you will be notified during the confirmation of your order. Please note that if delivery is required  you need to allow an extra 1 – 2 days for your furniture to be available for pick up.
If you opt out of assembly by Caravana Furniture Professionals, you assume all responsibility on putting together your furniture and will not hold Caravana Furniture or its affiliates liable of furniture damage that results from poor assembly. If client opts out of assembly the warrantee will be decreased from 12 months to 3 months if Caravana Furniture determines that the defect of furniture is due to poor assembly

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Monday – Saturday  10:00pm to 7:00pm
Sundays there are no delivery services available unless specially scheduled. Check with our representatives delivery@carvanafurniture.com

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Monday – Saturday  10:00pm to 7:00pm
Sunday 1:00pm4:00pm
Please bring your own blankets and tie-down traps with you upon pick-up.

Caravana is not responsible for any damage to your furniture after loading furniture. Its is the clients responsibility to ensure merchandise is protected during transit.

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After your delivery and before our delivery associates leave make sure you inspect the furniture if there is any defects you only have 48 hours to make a claim.
We randomly ask our clients for permission to photograph their installation to use at our website under the testimonial  or installation tab. If you are selected you will have to sign a release form
Lastly all you need to do now is relax and enjoy your furniture.

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